Frequently Asked Questions

Both! Shirley at Awake Counseling & Wellness sees clients in person in the San Antonio Texas area by appointment. Shirley also meets with clients in Texas, Oregon and Washington virtually. 

Awake Counseling specializes in working with adults ages 20 and older that are struggling to heal from trauma, chronic anxiety, stress and depression. Shirley will work with you to develop a treatment plan that meets your unique needs and goals. For more info please check out our Individual Therapy or Counseling Intensives pages.

Complete the "Book Now" and share with me a little bit of information about what’s happening in your life and what you hope to experience in therapy.  I would love to meet with you and share about how I can help you live a life full of meaning and joy. 

The average length of a session is 50 minutes. ART Intensives will be longer sessions; anywhere from 2 - 5 hours in a single day. You will get breaks!  

Clients that are not using insurance have the flexibility to choose session length; anywhere from 50 minutes to 80 for regular sessions. 

Individual Counseling Sessions: 

A fee of $125 will be charged to you credit card on file when you do not show to an appointment or cancel within 24 hours of the appointed time. This fee is non negotiable. 

ART Intensive Cancellation Policy:

A 50% deposit is required at the time of booking. This deposit is non-refundable. 

The remaining balance is due on Day 1 of the Intensive 

By booking the Intensive, you have purchased this time and it is yours unless you cancel at least 2 weeks prior to Day 1.

If you cancel the ART Intensive within 2 weeks of Day 1, you will be charged the total amount of the Intensive Package.

The frequency of counseling sessions will depend on your individual needs and goals. Shirley will begin with the assessment, then make recommendations. Many clients benefit from weekly sessions, while others may attend bi-weekly. In the initial phase while learning coping skills, I do recommend weekly. It's not recommended to go longer than 3 weeks without a session. 

Therapy Intensives are longer sessions in a short period of time. Please see our intensives page for more information. 

I accept Aetna and Optum only at this time. 

For those seeking reimbursement from their insurance provider, there are options available. You may be eligible or out of network (OON) reimbursement. We can discuss these options when we meet.

Be sure to also know your benefits by looking at your insurance company website. I will only bill insurance as a courtesy for my clients, and I encourage each person to know their benefits and limitations for mental health with their insurance company.